We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your message via our contact form. This quick and simple step will help us provide a speedy resolution.

Because products are made to order, we do not accept general returns or sizing-related returns. 

Please read below for more details:

Can I return something?

Sometimes a walk-back is appropriate.

Because Dozy Don’s merchandise is made to order, we generally cannot accept returns, refunds, or exchanges just because you changed your mind or ordered the wrong size.

If your product arrives damaged, has a print error, or has another visible quality issue, that’s different. Report the issue within 30 days of receiving your order and you may be eligible for a replacement or refund.

My order arrived damaged or has a quality problem. What do I do?

Dozy is prepared to reconsider.

Use our contact form and include your order number along with clear photographs showing the problem. For the fastest resolution, photograph the product on a flat, well-lit surface with the tag and affected area clearly visible.

Providing good photos helps the Fourthwall support team resolve the issue more quickly.

Can I cancel or change an order?

Yes, provided the order has not gone into production.

Use the link in your order confirmation email to edit or cancel your order. You can make changes until the order enters production.

Once production begins, cancellation may no longer be available. Depending on the circumstances, you may still be eligible for a replacement or other resolution if there is a quality issue.

What if I ordered the wrong size?

Dozy can reconsider many things. Unfortunately, made-to-order sizing is generally not one of them.

Because each product is made specifically for your order, sizing-related returns and exchanges are not accepted.

Please check the product’s size information carefully before ordering.

How long do I have to report a problem?

Quality issues should be reported within 30 days of receiving your order.

The sooner you contact us and provide photographs of the problem, the easier it is to get the matter resolved.

Will I get a replacement or a refund?

If your order qualifies because of a defect, print error, or other quality issue, a replacement or refund may be provided.

General returns, exchanges, and refunds are not available for products without a qualifying quality issue because the merchandise is made to order.

How do refunds work?

For eligible refunds:

PayPal: Refunds generally appear in your PayPal balance within 24 business hours.

Credit or debit card: Refunds generally appear in your bank account within 7 to 10 business days, depending on your financial institution.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Google Pay, and Apple Pay.

Depending on your location, Klarna, AfterPay, and other local payment methods may also be available.

Do you ship internationally?

Yes, where international shipping is available for the product you’re ordering.

International orders may be subject to import taxes, duties, customs charges, or other fees. Depending on your location and the products ordered, duties may either be collected at checkout or charged when the shipment arrives.

You are responsible for applicable import duties and fees. For questions about your country’s customs policies, contact your local customs authority.

Who handles my merchandise order?

Fourthwall is Dozy Don’s merchandising partner and Merchant of Record.

Fourthwall handles merchandise order processing, payments, fulfillment, order-related inquiries, replacements, refunds, and returns.

What about donations and tips?

If Dozy Don’s offers donations or tips through Fourthwall, those transactions are non-cancellable and non-refundable once checkout is complete.

Still need help?

Use the contact form and include your order number whenever possible.

The more information you provide up front, particularly photographs for damaged or defective merchandise, the faster the issue can usually be resolved.